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The
answer is root cause analysis, a process that
allows you to find the cause of single
events/problems in the workplace.
The Root Cause
Analysis Handbook presents a walkthrough
example that illustrates the method and shows how
to implement it.
Because poor initial problem definition can (and
often does) undermine the problem-solving process,
Ammerman places special emphasis on this area to
build a solid foundation for effective
analysis.
The need for clear
documentation on dealing with problems makes this
book especially valuable for quality managers,
engineers, safety managers, and teams implementing
the ISO or QS standards. |
Written in a simple,
user-friendly style, you will grasp the core concepts
quickly and begin applying them to your work.
He also provides guidance
on preparing the final report
Max Ammerman worked for 20
years in the nuclear program at FP&L, where he focused
on quality and human performance issues, and,
specifically, reducing human errors in the workplace. More
recently, he has provided training and consultation for
Great Britain's nuclear program and the U.S. Postal
Service.