CONTENTS
Laying the Foundation: The Aim of This Book
The Best Known Way
Management's Role
Tricks, Traps, and Alligators
Stories, Measurements, and Examples
Special Applications of Process Mastering
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| Process Mastering - How to Establish and Document the Best Known Way To Do a Job |
| by R. Wilson, P. Harsin,
168pp, 1998, ISBN: 0527763446 |
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The
benefits include:
- Cost
reduction
- Increased
productivity
- Improved safety
- Higher
morale
- The
ability to meet the changing expectations of
your customers.
Step-by-step, the authors guide you through the
creation and implementation of a process master.
You will learn:
- Identify and gain
control of your organization's key processes.
- Get the right
people involved.
- Establish
boundaries and measures.
- Use the process
master to support ISO and HACCP compliance
Process Mastering contains two fully
completed sample Process Masters as well as numerous
improvement examples.
An appendix provides
blank Process Master forms and shows you how to use
a Deployment Flow Chart.
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| $26.00 |
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