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| Fulfilling Customer Needs: A Practical Guide to Capacity Management |
| by H. Jackson Jr., N. Figonl, 225pp, 1998, ISBN: 0471180920 |
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Being competitive in today's marketplace means
understanding the customer's expectations and
providing products and services on target - the first
time, every time.
This book
shows how to use the knowledge and skills of capacity
management to do just that, with a systematic
presentation of the principles and tools needed to
manage resources and operational capacity effectively. |
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| $64.95 |
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