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| Fulfilling Customer Needs: A Practical Guide to Capacity Management |
| by H. Jackson Jr., N. Figonl, 225pp, 1998, ISBN: 0471180920 |
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Being competitive in today's marketplace means understanding the customer's expectations and providing products and services on target - the first time, every time. This book shows how to use the knowledge and skills of capacity management to do just that, with a systematic presentation of the principles and tools needed to manage resources and operational capacity effectively. |
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| $64.95 |
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